Ahyani, A., R. A. Metarini, and S. Budiman. “Pengaruh Kualitas Pelayanan Dan Citra Perusahaan Terhadap Loyalitas Pelangan Di PT Telkom”. SCIENTIFIC JOURNAL OF REFLECTION : Economic, Accounting, Management and Business, vol. 8, no. 2, Apr. 2025, pp. 370-7, doi:10.37481/sjr.v8i2.1055.