OXANA FEDEROVA MANIK, E. .; RAHMI, N. U. . PENGARUH KUALITAS PELAYANAN DAN FASILITAS TERHADAP KEPUASAN NASABAH PADA PT. PEGADAIAN KANWIL I MEDAN. SCIENTIFIC JOURNAL OF REFLECTION : Economic, Accounting, Management and Business, [S. l.], v. 6, n. 4, p. 782-791, 2023. DOI: 10.37481/sjr.v6i4.739. Disponível em: https://ojspustek.org/index.php/SJR/article/view/739. Acesso em: 7 oct. 2026.