DZULKIFLI, M. . PENGARUH CUSTOMER SATISFACTION TERHADAP CUSTOMER LOYALITY, SWITCHING COST SEBAGAI VARIABEL MEDIASI. SCIENTIFIC JOURNAL OF REFLECTION : Economic, Accounting, Management and Business, [S. l.], v. 4, n. 4, p. 795-805, 2021. DOI: 10.37481/sjr.v4i4.384. Disponível em: https://ojspustek.org/index.php/SJR/article/view/384. Acesso em: 7 oct. 2026.