Oxana Federova Manik, E. ., & Rahmi, N. U. . (2023). PENGARUH KUALITAS PELAYANAN DAN FASILITAS TERHADAP KEPUASAN NASABAH PADA PT. PEGADAIAN KANWIL I MEDAN. SCIENTIFIC JOURNAL OF REFLECTION : Economic, Accounting, Management and Business, 6(4), 782-791. https://doi.org/10.37481/sjr.v6i4.739