DAMPAK MEDIASI ORGANISATIONAL CITIZENSHIP BEHAVIOUR TERHADAP EMPLOYEE PERFORMANCE DENGAN ANTESEDEN CAREER JOURNEY, SELF-EFFICACY DAN QUALITY OF WORK LIFE PADA  INSTANSI DIREKTORAT JENDERAL PAJAK

Lia Amsalia  Amir; Anshar  Daud; Hendrian Hendrian

doi:10.37481/sjr.v6i4.755

Authors

Lia Amsalia Amir Universitas Terbuka
Anshar Daud Universitas Terbuka
Hendrian Hendrian Universitas Terbuka

DOI:

https://doi.org/10.37481/sjr.v6i4.755

Keywords:

Career Journey, Self Eficacy, Quality of Work Life, Organisational Citizenship Behaviour, Employee Perfomance

Abstract

The purpose of this study was to examine the indirect effect of Organizational Citizenship Behavior (OCB) on employee performance by using the antecedents of Career Journey, Self Efficacy and Quality of Work Life. This study also examines the direct role of the variables Career Journey, Self Efficacy and Quality of Work Life on employee performance at the Directorate General of Taxes. This type of research is quantitative using a questionnaire research instrument to collect data. The sample for this research is all employees at the Directorate General of Taxes who are taken using probability sampling. The data analysis method used is Structural Equation Modeling Partial Least Square (SEM-PLS). The results showed that Career Journey, Self Efficacy, Quality of Work Life had a positive effect on Organizational Citizenship Behavior, then Career Journey, Quality of Work Life and OCB also had a positive effect on employee performance, but Self Efficacy had no significant effect on employee performance. In addition, Organizational Citizenship Behavior is also proven to be able to mediate the relationship between Career Journey, Self Efficacy and Quality of Work Life towards employee performance. The findings of this study contribute to the development of theories related to Organizational Citizenship Behavior and the importance of managing career paths, employee self-motivation and the quality of employee work life so that employees can provide maximum performance which will certainly support organizational performance.

References

Dama, J., & Ogi, I. W. (2018). Pengaruh inovasi terhadap dan kreativitas terhadap kinerja karyawan pada PT Bank Mandiri (Persero) Tbk. Manado. Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis Dan Akuntansi, 6(1).

Diawati, H., Komariah, K., & Norisanti, N. (2019). Peran Motivasi Kerja dan Efikasi Diri (Self-Efficacy) dalam Meningkatkan Kinerja Karyawan. Journal of Management and Bussines (JOMB), 1(1), 99-108.

Fitriani, I. D., Zulkarnaen, W., Sadarman, B., & Yuningsih, N. (2020). Evaluasi Kinerja Distribusi Logistik KPU Jawa Barat Sebagai Parameter Sukses Pilkada Serentak 2018. Jurnal Ilmiah MEA (Manajemen, Ekonomi, & Akuntansi), 4(2), 244-264.

Hartono, S. Y., Parimita, W., & Handaru, A. W. (2022). Pengaruh Iklim Organisasi, Motivasi Kerja dan Keadilan Organisasi Terhadap Organizational Citizenship Behaviour Pada Karyawan Perusahaan Umum di Jakarta dan Banten. Jurnal Bisnis, Manajemen, dan Keuangan-JBMK, 3(1), 1-15.

Husyein, A. K. A. R. (2018). The relationships between quality of work life, school alienation, burnout, affective commitment and organizational citizenship: A study on teachers. European Journal of Educational Research, 7(2), 169-180.

Ikhsan, I., Hadidu, A., & Randy, M. F. (2021). PENGARUH RESTRUKTURISASI KERJA DAN LINGKUNGAN KERJA TERHADAP KINERJA PEGAWAI STUDI KASUS PADA BADAN PENGAWASAN KEUANGAN DAN PEMBANGUNAN PROVINSI SULAWESI SELATAN. MACAKKA Journal, 2(3), 291-299.

Kurniawan, R. A., Qomariah, N., & Winahyu, P. (2019). Dampak organizationlal citizenship behavior, motivasi kerja, dan kepuasan kerja terhadap kinerja karyawan. Jurnal Penelitian IPTEKS, 4(2), 148-160.

Kuswati, Y. (2020). The effect of motivation on employee performance. Budapest International Research and Critics Institute-Journal (BIRCI-Journal), 3(2), 995-1002.

Nafiah, Z., & Warno, W. (2018). Pengaruh sanksi pajak, kesadaran wajib pajak, dan kualitas pelayanan pajak terhadap kepatuhan wajib pajak dalam membayar pajak bumi dan bangunan (Study Kasus Pada Kecamatan Candisari Kota Semarang Tahun 2016). Jurnal STIE Semarang, 10(1), 86-105.

Octavia, J., & Alpadizami, R. (2022). Analisis Kinerja Pegawai Pajak Yang Dideterminasi Oleh Sistem Perpajakan Dan Gaya Kepemimpinan: Studi Kasus Pada KPP Pratama Majalaya Bandung. Jurnal Bina Bangsa Ekonomika, 15(1), 9-19.

Pranitasari, D., Akbar, M., & Hamidah. (2019). Key Success Factors Of Lecturer’s Work Engagement at College of Economics. Journal Of Engineering And Applied Science, 4(11), 3615–3619. https://doi.org/http://medwelljournals.com/abstract/?doi=jeasci.2019.3615. 3619.

Putra, J. Y. P. (2020). Pengaruh career development dan organizational culture terhadap job satisfaction serta dampaknya pada employee performance. Jurnal Ilmu Manajemen, 8(4), 1185.

Sakban, S., Nurmal, I., & Ridwan, R. B. (2019). Manajemen sumber daya manusia. Journal Of Administration and Educational Management (ALIGNMENT), 2(1), 93-104.

Simbolon, A. S., Padliansyah, R., & Karunia, E. (2021). Hubungan Praktik Manajemen Sumber Daya Manusia pada Kinerja Perguruan Tinggi di Kalimantan. Jurnal Ecodemica: Jurnal Ekonomi, Manajemen dan Bisnis, 5(1), 69-78.

Sumadhinata, Y. E. (2018). Pengaruh disiplin kerja dan motivasi terhadap kinerja karyawan non edukatif di salah satu universitas swasta di bandung. Sustainable Competitive Advantage (SCA), 8(1).

Utomo, S. (2019). Pengaruh beban kerja dan stres kerja terhadap kinerja karyawan pada PT. Mega Auto Central Finance Cabang di Langsa. PARAMETER, 4(2).

Wahdaniah, W., & Ghozali, G. (2022). Hubungan Antara Self Efficacy dengan Pencegahan COVID-19 pada Mahasiswa UMKT. Borneo Studies and Research, 3(2), 1804-1809.

Yusuf, R. M., & Hasnidar, H. (2020). Work-family conflict and career development on performance of married women employees: Case of Bank Employees, Indonesia. International Journal of Research in Business and Social Science (2147-4478), 9(1), 151-162.