Peran Disiplin Kerja dan Kompetensi dalam Meningkatkan Kinerja Pegawai pada Kantor Kelurahan Mekarbakti Kecamatan Panongan
DOI:
https://doi.org/10.37481/sjr.v9i4.1739Keywords:
Work Discipline, Competence, Employee Performance, Public Service, SWOT AnalysisAbstract
Employee performance in public service is closely related to work discipline and employee competence. At Mekarbakti Village Office, several issues remain, including punctuality, task responsibility, uneven technological skills, and delays in completing some administrative services. This study aims to examine the role of work discipline and competence in improving employee performance at Mekarbakti Village Office, Panongan District, Tangerang Regency. A descriptive qualitative approach was employed, with informants selected through purposive sampling. Data were collected through semi-structured interviews, observation, and documentation, and validated through source and technique triangulation. SWOT and QSPM analyses were also used to identify strategic priorities for improving employee performance. The findings indicate that work discipline is generally adequate but is still constrained by tardiness, limited initiative, and excessive tolerance within the family-oriented work culture. Employee competence is also relatively adequate, although differences in technological skills and limited training remain challenges. Employee performance is supported by leadership, cooperation, and a comfortable work environment, but greater professionalism and consistent supervision are needed. The study highlights that improving discipline and competence should be accompanied by stronger leadership, continuous training, and professional management of the organizational culture.
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