Pengaruh Kepuasan Kerja dalam Meningkatkan Kinerja Pemasaran di Era Digitalisasi
DOI:
https://doi.org/10.37481/sjr.v9i3.1520Keywords:
Job Satisfaction, Marketing Performance, Digitalization, Employees, Workplace PerformanceAbstract
This study examines the effect of job satisfaction on employees’ marketing performance in the digital era. Increasing business competition and rapid technological changes require marketing employees to adapt quickly in order to maintain organizational performance. However, many companies still face challenges related to inconsistent marketing performance caused by low employee satisfaction. This research aims to analyze whether job satisfaction significantly influences marketing performance in a digital work environment. A quantitative associative approach was applied in this study. Primary data were collected through questionnaires distributed to 134 marketing employees using a Likert scale. The data were analyzed using simple linear regression with SPSS software. The findings indicate that job satisfaction has a positive and significant effect on marketing performance. The regression coefficient value of 0.675 and significance level of 0.000 confirm that higher job satisfaction contributes to better marketing performance. In addition, the coefficient of determination (R²) of 0.402 shows that job satisfaction explains 40.2% of the variation in marketing performance, while the remaining percentage is influenced by other factors outside the study. These results highlight the importance of improving employee satisfaction to support marketing effectiveness in the digitalization era.
References
Abualoush, S. H., Obeidat, A. M., Tarhini, A., & Al-Badi, A. (2022). The role of employees’ empowerment as an intermediary variable between knowledge management and information systems on employees’ performance. VINE Journal of Information and Knowledge Management Systems, 52(2), 161-181.
Afnan, T. E., Sarwar, H., Rashid, W., & Mahmood, T. (2023). The role of job satisfaction in enhancing employee performance during digital transformation. International Journal of Organizational Analysis, 31(4), 1123-1138.
Agarwal, S., & Gupta, B. (2021). The effect of employee satisfaction on customer loyalty and organizational performance in service industries. International Journal of Productivity and Performance Management, 70(8), 1935-1951.
Al-Omari, K., Alomari, Z., & Aljawarneh, N. (2020). The role of empowerment in improving internal process, customer satisfaction, learning and growth. Management Science Letters, 10(4), 841-848.
Bataineh, K. A. (2021). The effect of work-life balance, happiness at work, on employee performance. International Business Research, 14(1), 99-112.
Buli?ska-Stangrecka, H., & Bagie?ska, A. (2021). The role of employee relations in shaping job satisfaction as an element promoting positive mental health at work in the era of COVID-19. International Journal of Environmental Research and Public Health, 18(4), 1903.
Chatterjee, S., Rana, N. P., Tamilmani, K., & Sharma, A. (2021). The effect of AI-based CRM on organization performance and competitive advantage. Journal of Business Research, 129, 1-15.
Dwivedi, Y. K., Hughes, L., Ismagilova, E., Aarts, G., Coombs, C., Crick, T., Duan, Y., Dwivedi, R., Edwards, J., Eirug, A., Galanos, V., Ilavarasan, P. V., Janssen, M., Jones, P., Kar, A. K., Kizgin, H., Kronemann, B., Lal, B., Lucini, B., ... Williams, M. D. (2021). Artificial intelligence (AI): Multidisciplinary perspectives on emerging challenges, opportunities, and agenda for research, practice and policy. International Journal of Information Management, 57, 101994.
Ghozali, I. (2021). Aplikasi analisis multivariate dengan program IBM SPSS 26 (10th ed.). Badan Penerbit Universitas Diponegoro.
Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2021). Multivariate data analysis (8th ed.). Cengage Learning.
Hidayati, N., & Saputra, R. (2023). Pengaruh kompetensi digital dan lingkungan kerja terhadap kinerja pemasaran karyawan. Jurnal Manajemen Bisnis Indonesia, 10(2), 115-126.
Karim, M. M., Choudhury, M. M., & Latif, W. B. (2021). The impact of training and development on employees’ performance: An analysis of quantitative data. Noble International Journal of Business and Management Research, 5(2), 25-33.
Kraus, S., Schiavone, F., Pluzhnikova, A., & Invernizzi, A. C. (2021). Digital transformation in healthcare: Analyzing the current state-of-research. Journal of Business Research, 123, 557-567.
Mekonnen, G., & Bayissa, Z. (2023). Employee job satisfaction and organizational performance: Evidence from service organizations. International Journal of Organizational Analysis, 31(6), 1844-1860.
Nuseir, M. T., & Elrefae, G. A. (2022). The impact of digital marketing capabilities on business performance enhancement. Journal of Marketing Communications, 28(4), 1-18.
Paais, M., & Pattiruhu, J. R. (2020). Effect of motivation, leadership, and organizational culture on satisfaction and employee performance. Journal of Asian Finance, Economics and Business, 7(8), 577-588.
Rahman, M. S., Hossain, M. A., & Islam, M. N. (2022). Employee satisfaction and marketing performance in digital business organizations. International Journal of Business and Society, 23(2), 822-839.
Riyanto, S., Endri, E., & Hamid, A. (2021). The influence of transformational leadership and the work environment on employee performance mediated by job satisfaction. Academy of Strategic Management Journal, 20(3), 1-15.
Sugiyono. (2022). Metode penelitian kuantitatif, kualitatif, dan R&D. Alfabeta.
Tirtayasa, S., Nadra, I., & Khair, H. (2021). The effect of leadership, organizational culture, and job satisfaction on employee performance. International Journal of Research and Review, 8(1), 96-105.
Verhoef, P. C., Broekhuizen, T., Bart, Y., Bhattacharya, A., Dong, J. Q., Fabian, N., & Haenlein, M. (2021). Digital transformation: A multidisciplinary reflection and research agenda. Journal of Business Research, 122, 889-901.
Winasis, S., Riyanto, S., & Ariyanto, E. (2022). The effect of work environment, job satisfaction, and organizational commitment on employee performance. Journal of Management Information and Decision Sciences, 25(3), 1-10.
Yusuf, R. M., & Metiboba, S. (2022). Job satisfaction and employee commitment in modern organizations. European Journal of Business and Management Research, 7(3), 45-52.







